Refund policy
What you get back if you cancel a website project, website care or a setup, and what to do if something goes wrong. Last updated 31 October 2026.
Template. This policy is a starting draft. Have a lawyer check it before relying on it. It forms part of our terms, and your written quote should link to it.
Cancelling a website project
You can cancel a project at any time by emailing hello@jpsdesignsau.com. What you pay, and what we refund, depends on how far the work has got:
- Before we start building: we refund your deposit in full, less anything we’ve already paid for on your behalf, such as a domain, which stays in your name.
- After we’ve started, before we send your preview link: we keep the deposit, which covers the planning, writing and design done so far, and you owe nothing more. We send you the words we’ve written.
- After we’ve sent your preview link: the site is mostly built, so you pay 75% of the quoted price in total, and we give you the site’s files.
If we haven’t heard from you for 60 days during a project, after at least two reminders, we’ll treat it as cancelled at the stage it reached. If we cancel, or can’t finish, we refund what you’ve paid for any work we haven’t done.
Domain, email and hosting setup
The one-off setup is refunded in full if we haven’t started it. Once a domain is registered it can’t be cancelled with the registrar, so its registration fee isn’t refundable, but the domain is yours to keep.
Website care
Website care is month to month. Cancel any time by email or phone, and it stops at the end of the month you’ve paid for. We don’t charge for months after you cancel, and there’s no exit fee.
If something goes wrong
Our services come with guarantees under the Australian Consumer Law that can’t be excluded. If we don’t provide them with due care and skill, or they aren’t fit for a purpose you told us about, you’re entitled to have the problem fixed, or, if it’s a major failure, to cancel and get a refund for the unused part, or compensation for any drop in value. Nothing in this policy takes away those rights.
How to ask for a refund
Email hello@jpsdesignsau.com or call 0480 366 229 with your name and what you’d like to cancel. We confirm what you’ll get back in writing within 5 working days, then refund it to the card or account you paid with. Refunds through Stripe usually reach your account within 5 to 10 working days, depending on your bank.
If we can’t agree, you can contact the Office of Fair Trading Queensland on 13 QGOV (13 74 68).
Contact
JPS Designs, the trading name of Jeremiah Indo Martinez, sole trader, Ipswich QLD
Email: hello@jpsdesignsau.com
Phone: 0480 366 229